Sky Wallet for Windows Phone FAQ
Q: I got a new phone or I had to reset my phone. I go to the Store and I can try or buy Sky Wallet: how can I get Sky Wallet back to my phone without paying again for that?
A: This question is about how the Store works: if you configured the new phone with the same Microsoft Account you used on the previous phone, you can tap the Buy button and the Store will recognize you have already purchased the app. Your credit card won’t be charged.
Q: Can Sky Wallet fill the username and password fields of a web site in the browser?
A: No, it cannot. You can copy and paste field values like username and password: tap the value and it will be selected, and the copy button will appear. Then switch to the browser and paste the value.
Q: Can I create new groups for my entries?
A: Yes, you can: create or edit an entry, select the group field an write the name of the new group. The new group will be automatically created when you save the entry.
Q: I forgot my master password and I cannot access my data. Is there any way to recover it?
A: For security reasons, the master password is never stored on your phone. That means that if you loose your phone nobody can find your password on the phone file system and try to access your data, but it also means that if you forget your master password there’s no way to recover it.
Unfortunately, you have to uninstall and reinstall Sky Wallet in order to reset it, then set a new master password and enter your data again. The desktop companion can help you with data entry.
Sky Wallet desktop companion FAQ
Q. What is Sky Wallet desktop companion?
A. Sky Wallet desktop companion is a Windows app that lets you open and edit Sky Wallet data from your PC, synchronizing with SkyDrive. The desktop companion can only access an existing file on SkyDrive and cannot create a new one: it requires you to have Sky Wallet on your Windows Phone.
Q. How can I get Sky Wallet desktop companion?
A. Sky Wallet desktop companion is available for free to users that have purchased Sky Wallet on Windows Phone and are synchronizing their data to SkyDrive.
It can be requested directly from the phone app, tapping the get desktop companion menu on the main page.
The download link and the activation code will be sent to the Live ID email address.
Q. Where can I download Sky Wallet desktop companion?
A. When you request the desktop companion from the phone app, you receive an email message containing your activation code and the download link.
Q. I requested the desktop companion from the phone app, but I didn’t receive the download link and the activation code.
A. The email containing the link and the activation code is sent to the email address associated to the Live ID you are using to synchronize Sky Wallet with SkyDrive. Please check the inbox of that email address. If you cannot find the message with the activation code please check the Junk mail folder.
Allow few hours for your desktop companion request to be processed and have the activation code sent to your inbox.
Q. I received the download link but I downloaded a file that looks like a PowerPoint presentation. What’s happening?
A. Sometimes some browsers rename the desktop companion setup to a .ppt file during the download. To fix it, rename the downloaded file from SkyWalletSetup.msi.ppt to SkyWalletSetup.msi
If you cannot see the .ppt extension, open Windows Explorer options and uncheck “Hide extensions for known file types”.
Q. Is a trial version of Sky Wallet desktop companion available?
A. No. The desktop companion is a free application so you don’t need to try it before getting it 🙂
Q. Where are the updates to Sky Wallet desktop companion published?
A. Updates to the desktop companion are usually published to the same download URL you received with the activation code, replacing the previous version of the setup package.
Q. I changed the Live ID I’m using to synchronize Sky Wallet with SkyDrive. How can I change it on the desktop companion?
A. Once you have changed the Live ID and chose the folder on the phone app, simply request the desktop companion again: you’ll receive the new activation code. Once you have the new activation code, reset the desktop companion deleting the folder My Documents\Sky Wallet on your PC.
Run Sky Wallet desktop companion again, and enter the new activation code.
Q. Can I run the desktop companion from a pen drive?
A. Yes you can. You can find the instructions here.
Q. Can I print or export my data to a clear text file?
A. You can export data to a clear text file and, if necessary, print that file. The export feature has been introduced with Sky Wallet desktop companion 1.3.